Customer Service:
Where can I find the status of my order?
Please click here to log in and see the status of your order.
How long will it take to fill my order?
The average order takes 3-5 business days to ship.
What shipping options are available?
We offer FedEx ground, or FedEx Freight for orders over 400 pounds
Can I use my own carrier?
To use your own shipping provider as a retailer or wholesaler, please contact us at 410-944-4200.
Can I pick up my order?
Yes, we are located just outside Baltimore, in Windsor Mill, MD.
General:
How often should I replace my Mylar bags?
As Mylar lasts over 100 years, you should not have to replace a Mylar bag in your lifetime.
How often should I replace my acid-free boards?
Our Halfbacks and Fullbacks are buffered so that they should not need to be replaced, ever.
What’s the difference between Fullback and Halfback backing boards?
Fullback boards are twice as thick as Halfback boards, which means they are more rigid. The more rigid the board, the greater the protection.
What is the difference between a 2 mil and 4 mil bag?
Again, only thickness, which translates to a difference in rigidity. In this case, the protection is the same, so it is entirely a matter of preference.
What side of the board do I put against my comic book?
Our boards are acid-free on the front, middle and back, so there is no particular side you need to put against the comic.
Where can I buy your products in stores?
They can be found in your local comic shop. You can find one at comicshoplocator.com.
What is the difference between mylar, polypropylene and polyethylene?
Check out our page on Mylar!
Can I get samples?
We do offer a $15 sample pack, available in Current, Standard and Silver/Gold sizes. You get three each of all of the different designs that we sell — three MyLites Plus bags, three MyLites 2 bags, three MyLites 4 bags, three Archives bags, three Fullback boards and three Halfback boards. Call 1-410-944-4200 to request a sample pack.
Can I get a custom size bag or board?
We do offer custom sizes, however there are additional requirements that need to be met. Call 1-410-944-4200 to discuss options.
